Frequently Asked Questions

Your Question:


Q:  What steps are required to complete an IRS tax settlement?
A:  Get an Engagement Letter signed, obtain a 2848 signed and submitted to the IRS, get transcript data, use our Resolution Evaluation tool to find the proper course of action, and then fill out and submit required forms with accompanying documentation to the IRS.
Q:  Are all files uploaded to PitBullTax secure?
A:  PitBullTax Software utilizes Advanced Encryption Standard (AES) to encrypt every file uploaded through the client portal assuring that your and your client’s files are secure. In simple terms, encryption relies on mathematical algorithms to protect the security and integrity of your and your client’s data as it is stored on our servers. Encryption is the process of combining the contents of a message (“plaintext”) with a secret password (the encryption key) in such a way that scrambles the content into a totally new form (“ciphertext”) that is unintelligible to unauthorized users. Only someone with the correct key can decrypt the information and convert it back into plaintext.
Q:  Why is Advanced Encryption Standard (AES) considered secure?
A:  Advanced Encryption Standard (AES) is a symmetric key cipher. This means the same secret key is used for both encryption and decryption, and both the sender and receiver of the data need a copy of the key. AES 256 is virtually impenetrable using brute-force methods. AES would take billions of years to break using current computing technology.
Q:  Does PitBullTax Provide 2 steps factor authentication (2FA)?
A:  In an effort to provide a more secure and protected software application to all licensees, PitBullTax Software has 2-Factor Authentication available to all users at no additional cost.
Q:  If I purchase the single user, can I upgrade to the multi-user product?
A:  Yes, you can upgrade at any time you'd like to a multi-user license. Simply access your profile page, change your product type to multi-user and follow the instructions to upgrade your license. Your single-user client database will be transferred to your new multi-user license
Q:  How much should I charge my customers for my tax settlement services?
A:  We have created a pricing tool called the Fee calculator. You can estimate the range of professional fees to charge for services you are providing your clients and either use the pricing in the suggested range, or customize each service with your own range of fees.
Q:  How can I receive newsletters from PitBullTax?
A:  In order to subscribe to our newsletters you can simply enter your email address in the "GET EMAIL UPDATES" section on the bottom right of the web page and then click "Submit"
Q:  What happens if the IRS forms change after I have purchased the software?
A:  Our staff is on the cutting edge of all IRS changes and developments. So we will immediately modify the IRS forms in our system to reflect any new revisions from the IRS.
Q:  What happens if the IRS forms change while I am processing a tax settlement?
A:  Our staff is on the cutting edge of all IRS changes and developments. So we will immediately modify the IRS forms in our system to reflect any new revisions from the IRS. Simply reprint the form that has been revised.
Q:  Can I process an IRS tax settlement electronically?
A:  All client information and forms can be compiled electronically. However, the IRS only accepts hard copies of all documentation with an original signature (no photocopies).