Frequently Asked Questions

Your Question:


Q:  Q: What is PitBullTax Resolution Evaluation and how does it work?
A:  A: PitbullTax Resolution Evaluation is a tool that allows you to enter the total IRS liability, preliminary assets information and income/expense data, and then quickly determine if your client is a more likely candidate for an Offer in Compromise, Installment Agreement or Currently Not Collectible status.
Q:  Q: Are you available for technical support outside of normal business hours?
A:  A: For live technical support, you may contact us Monday - Friday, between the hours of 9am - 6pm EST, either by phone at 1-877-4PITBULL (1-877-474-8285) or on our website's Chat Box. You may also email your question to info@pitbulltax.com, and your inquiry will be answered by the next business day
Q:  Q: Can I speak directly with a representative?
A:  A: If you are unable to find an answer from our FAQs, Help and/or Knowledge Base sections, you may contact us Monday - Friday, between the hours of 9am - 6pm EST, either by phone at 1-877-4PITBULL (1-877-474-8285) or on our website's Chat Box. You may also email your question to info@pitbulltax.com , and your inquiry will be answered by the next business day.
Q:  Q: What type of background/experience do your representatives have regarding IRS tax settlement?
A:  A: Our team has had over 35 years years of successful IRS collection resolution and information technology applications experience.
Q:  Q: Is my data safe?
A:  A: Your data is stored safely on our server and is protected by: GoDaddy Premium SSL with EV SSL Certificates and Extended Validation.
Q:  Q: What type of data encryption do you use to secure your site?
A:  A: We utilize GoDaddy Premium SSL with EV SSL Certificates. Extended Validation (EV) triggers the display of the green address bar in the latest high-security browsers, and True 128-bit SSL Certificates enable every site visitor to experience the strongest SSL encryption available to them
Q:  Q: What happens if my computer crashes while using PitBullTax software?
A:  A: PitbullTax Software is web-based, so if your computer crashes while you are accessing our software, you need only reboot your computer and reaccess your login.
Q:  Q: Can I download/retrieve my client information if I stop using your software?
A:  A: If you decide to stop using our software, you will be able to download/export all data and forms to your computer.
Q:  Q: Will I lose my client data if my license becomes discontinued or inactive?
A:  A: Any data stored in the Pitbulltax software system will be archived for a minimum of 6 years.
Q:  Q: What do I need to do to restore my license if it becomes inactive?
A:  A: If your license becomes inactive, you can login to your profile at any time to initiate payment and re-activate your license.